Feedback And Complaint

Your feedback is how we ensure that our service continues to be second to none. If you would like to share feedback with us on how you were pleased with our service or team or you would like to recommend an improvement, we would love to hear it.

    Resolving Complaints

    Our team at Flash Money will do our best to resolve any complaints that we can. Please contact us using the information above and we will get back to you as soon as possible.

    If you are not satisfied with the resolution, you can contact the Australian Financial Complaints Authority (AFCA). They will ask you to ensure you have contacted Flash Money for a resolution before they are able to assist. You can contact the AFCA by

    Phone: 1800 931 678


    Postal Address: Australian Financial Complaints Authority(AFCA), GPO Box 3, Melbourne, VIC, 3001

    Do you need a loan for something else?